This Privacy Policy explains how Phuket Circus (“we”, “us”, “our”) processes personal data when you use phuketcircus.com (the “Site”), purchase tickets, or visit our venue in Phuket, Thailand. We comply with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA).

Controller: Phuket Aqua Circus Co., Ltd., 2/157 Moo.2, Phra Phuket Kaew Road, Kathu Subdistrict, Kathu District, Phuket 83120, Phuket, Thailand.

Contact: info.pkcircus@gmail.com ‬| +66 62 661 5661

1) What we collect

• Identity and contact: name, email, country/region, preferred language.
• Booking details: show date/time, ticket type (adult/child/infant), visitor type (tourist/Thai resident/expat), seat zone, order ID.
• Payment data: payment status and method (processed by our payment providers); we do not store full card details.
• Communications: messages, email/chat history, support requests.
• Technical data and cookies: IP address, device/browser info, analytics events, and cookie identifiers.
• CCTV & event photography: security CCTV at the venue; photos/video captured during shows or on-site events.

2) How we use personal data (purposes)

• Process bookings, payments, and customer service.
• Verify eligibility for Thai Resident Rate and manage entry.
• Send transactional messages (confirmations, changes, service notices).
• Improve shows, the Site, and customer experience (analytics, A/B testing).
• Marketing with your consent or as permitted by law (news, offers, remarketing).
• Security, fraud prevention, and legal compliance (accounting, tax, audits, incident handling).

3) Legal bases under PDPA

• Contract: to provide tickets and services you request.
• Consent: for marketing, certain cookies, and specific uses (you may withdraw anytime).
• Legitimate interests: service improvement, security, fraud prevention, limited direct marketing.
• Legal obligation: tax, accounting, regulatory requests, incident reporting.

4) Cookies and tracking

We use essential cookies and, with consent, analytics and advertising cookies such as Google Analytics 4, Meta Pixel, TikTok Pixel, Yandex Metrica and Yandex Webvisor. You can manage preferences via our cookie banner when you visit our website or your browser settings.

5) Children

We sell child/infant tickets via parents/guardians. We do not knowingly collect contact details directly from children. Event photos/videos may incidentally include minors; you can ask us to remove specific images where feasible.

6) CCTV and event imagery

CCTV is used for safety and incident investigation and retained for a limited period. We may capture photos/video at shows for documentation and promotion; if you wish to avoid appearing in marketing materials, contact us and we will take reasonable steps to accommodate or remove content.

7) Sharing your data

We share data with trusted service providers only as needed: payment processors, ticketing/IT hosting, customer support tools, analytics/ads platforms, and professional advisors. We may disclose data when required by law or to protect rights, safety, and security.

8) International transfers

Some providers may process data outside Thailand. Where applicable, we use appropriate safeguards (contractual protections) or obtain your consent for such transfers.

9) Data security

We implement administrative, technical, and physical safeguards (encryption in transit, access controls, logging, staff training). No method of transmission is 100% secure, but we work to protect your data to industry standards.

10) Retention

• We keep data only as long as necessary for the purposes above:
• bookings/support: typically 12 months after your last interaction;
• marketing consents: until withdrawal or inactivity;
• financial/transaction records: as required by law (up to 10 years).
• When no longer needed, data is securely deleted or anonymized.

11) Your rights (PDPA)

You may access, correct, delete, restrict, object, port your data, and withdraw consent at any time. Contact info.pkcircus@gmail.com. You also have the right to lodge a complaint with Thailand’s Personal Data Protection Committee (PDPC).

12) Marketing choices

You can unsubscribe from marketing emails using the link in messages or by contacting us. Even if you opt out, we may still send service communications (e.g., booking confirmations).

13) Third-party links

Our Site may include links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal data.

14) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be notified via the Site or email where appropriate.

Controller: Phuket Aqua Circus Co., Ltd., 2/157 Moo.2, Phra Phuket Kaew Road, Kathu Subdistrict, Kathu District, Phuket 83120, Phuket, Thailand.

Contact: info.pkcircus@gmail.com ‬| +66 62 661 5661